Shipping policy

Shipping Policy

We’re so grateful you’ve chosen to bring our handmade soaps into your home. Every bar is lovingly crafted in small batches here in the United States, and we take great care in preparing your order.

Processing Time All orders are handmade and prepared with prayer. Please allow 3–7 business days for us to carefully package and ship your soaps. During busier seasons (such as holidays), this may extend slightly — we’ll let you know if that’s the case.

Shipping Methods & Costs We ship via USPS from our workshop in Florida.

• Standard Shipping (United States): Calculated at checkout based on weight and destination.
• We offer free shipping on orders over $50 within the contiguous United States.

Tracking is automatically sent to your email as soon as your package leaves our hands. International orders are welcome, but please note that customs fees, duties, or taxes are the responsibility of the recipient.

Shipping Delays While we do everything we can to get your order to you quickly, we are not responsible for delays caused by the postal service, weather, or unexpected events. Most packages arrive within 3–10 business days after shipping, but please allow extra time during peak seasons.

Damaged or Lost Packages If your package arrives damaged, please contact us within 48 hours with your order number and a photo of the damage. We’ll work with you right away to make it right — whether that means a replacement or refund.

For lost packages, we’ll file a claim with USPS on your behalf once the tracking shows it has been lost for the required time.

Questions? We’re a small family business and we personally answer every message. If you have any questions about shipping or your order, please don’t hesitate to reach out to us at orders@sisterclareco.com. We’re here to help and want you to feel completely taken care of.

Thank you again for supporting Sister Clare Co. May your soaps arrive safely and bring a little extra joy and peace to your daily routine.

Warmly, Sister Clare Co.